Contact Us
Have questions about Reddit comments, custom campaigns, or an existing order? We are here to help. Fill out the form below or email us directly at [email protected] and a real human from our team will get back to you.
You can also reach us at: 16-18 Weir Street, Falkirk, FK1 1RA, UK
How to Reach Us
We keep things simple: one email address, one team, zero phone trees. Whether you are scoping a new campaign, managing an active order, or just trying to figure out which package fits your goals, the fastest path is always [email protected].
Here are the channels we monitor and what each one is best for:
- Email support ([email protected]) — Best for order questions, refunds, custom briefs, invoicing, and general inquiries. Attachments welcome (screenshots, target thread URLs, brand guidelines).
- Contact form above — Best for first-time inquiries and quick questions. Goes straight to the same team as email.
- Postal address (16-18 Weir Street, Falkirk, FK1 1RA, UK) — For legal notices, compliance documents, and formal correspondence only. Please use email for everything else.
We do not currently offer phone or live chat support. That is a deliberate choice — it lets us keep pricing affordable and give every message the thoughtful, written response it deserves.
Response Times
Our team works across multiple time zones to keep response windows tight, but we want to set honest expectations before you hit send.
- General inquiries: within 24 hours, 7 days a week.
- Paid customers (order questions, delivery updates): within 4 hours during business hours, typically much faster.
- Urgent order issues (stuck campaign, delivery problem): acknowledged within 1 hour during business hours.
- Custom quote requests (agencies, resellers, 500+ comment orders): within 8 hours with a detailed proposal.
If you have not heard from us within the windows above, please check your spam folder first — support replies occasionally get filtered. Still nothing? Resend the message with "Follow-up" in the subject line and we will prioritize it.
Support Coverage & Business Hours
Our core support hours are Monday through Friday, 9:00–18:00 UTC, with reduced coverage on Saturdays and Sundays. Weekend emails are still monitored and urgent issues always get answered — response times are just slightly longer.
We observe a handful of UK public holidays each year (typically 6–8 days). During those periods, the contact form still accepts submissions and everything is answered on the next working day. If your order is actively being delivered, nothing stops — our fulfillment systems run continuously.
Agencies and high-volume customers can request a dedicated account manager with direct email access and guaranteed same-day responses during business hours. Mention "agency account" in your first message to get set up.
Frequently Asked Contact Questions
How do I place an order for Reddit comments?
Visit our pricing page, select the package that matches your campaign, and complete checkout through our secure partner redaccs.com. You will receive an order confirmation email within minutes, and a dedicated specialist will reach out if any clarification is needed before delivery begins.
What is your refund policy if I am not satisfied?
We offer a full refund on any undelivered portion of your order. If delivery has started but you are not satisfied with the quality, contact support within 72 hours and we will either replace the comments or refund the affected portion. Full details are on our Refund Policy page.
Can I request custom comments for a specific thread or niche?
Yes. Every order supports custom briefs. You can provide target threads, tone guidelines, key talking points, product context, and even sample comments. For larger campaigns and agencies, we offer dedicated account management at no extra cost. Email us with your requirements and we will respond within 4 hours on business days.
Is my Reddit account safe when I order from REDCmts.com?
Yes. We never ask for your Reddit login credentials. Comments are placed from our own pool of aged, karma-verified accounts using drip-feed delivery that mimics natural engagement patterns. This approach protects your brand from any association with vote manipulation flags while driving genuine visibility. Learn more about safe commenting practices on our blog.
Do you offer discounts for bulk orders or ongoing campaigns?
Yes. Monthly retainers, high-volume orders (500+ comments), and agency resellers all qualify for custom pricing. Email [email protected] with your expected monthly volume and target niches, and we will send a tailored quote within 8 hours.